Frequently Asked Questions

Just as many of our first-time clients have questions, we thought you might, too. You can find answers to the most commonly asked questions below. Should you have anymore, contact us.

Limpieza Cleaning Services Q&A

3-HOUR CLEAN

How much can be cleaned in 3-hours?

We can not clean your entire home in a 3-Hour Clean, but we can get to areas of your home that need the most attention. However, 1 or 2 bedroom apartments that require basic cleaning, have been able to receive a basic cleaning in 3 hours. If your home has not had a cleaning by anyone in months, then we highly recommend one of our basic or deep cleanings services. We created the 3-Hour Clean to help alleviate the stress of messy rooms, unorganized closets, restrooms in need of deep cleaning, or laundry services. How much can be cleaned depends on how messy each section of the home is. 

COST

How much does a cleaning cost?

Several factors are considered when providing a quote, such as how many bedrooms and bathrooms or whether basic or deep cleaning services are needed. You can find the price to clean your home or apartment under SERVICES tab. These prices include bedrooms, bathrooms, 1 kitchen, 1 living room, and 1 dining room. There is a fee for additional rooms, not disclosed during cleaning appointment.

TIME

How long does a cleaning take?

Our goal is to leave the home once the Guaranteed Home Cleaning Checklist is complete. Usually, cleanings range from 4-7 hours depending on how big the home is or the amount of cleaning needed. 

SUPPLIES

Do the housekeepers bring their own cleaning supplies?

Yes, our housekeepers take all of their cleaning supplies and equipment needed to clean the home. Our products are carefully selected and used primarily because they have proven to work on tough messes. Allergy friendly products are available upon request.

TRUST

Are the housekeepers vetted, insured, and bonded?

Our housekeepers have over 10 years experience in housekeeping and are trained to clean using Limpieza Cleaning Services cleaning methods. Our housekeepers are all insured and bonded once they begin working at their first cleaning. General background checks are run using public records, identifications are collected, and references are called for all housekeepers.  

CHECKLIST

What is cleaned during a home cleaning service?

Limpieza Cleaning Services has developed their own Guaranteed Cleaning Checklists, each designed for a specific type of cleaning for our customers. We currently have checklists for basic cleaning, deep cleaning, upkeep cleaning, AIRBNB cleaning, unoccupied move in move out cleanings, and new construction home cleaning. To see our checklists, go to SERVICES tab at the top of the page. 

BOOKING

What days are the housekeepers available to clean?

Our Limpieza Cleaning Housekeepers are available every single day of the week Monday through Sunday with cleanings starting as early as 8am. We have same day availability for urgent cleanings and can also provide cleanings after 3pm. You can text 956-731-2064 to schedule a cleaning 24/7. 

SCHEDULED

Do you offer discounted weekly, bi-weekly, and monthly cleaning services?

Yes, we do. The first cleaning is charged at regular price, and you will be provided a weekly and bi-weekly cleaning promotion after your first cleaning. Weekly and bi-weekly cleanings start at $80, and you can expect to receive a 10% discount on scheduled monthly cleanings. 

SUPPORT

Who do I call if I have more questions, concerns, or complaints?

We welcome your feedback and questions, and you can always speak to one of our Cleaning Specialists immediately by calling or texting 956-731-2064.

PAYMENT

How do I pay for my cleaning?

We currently accept Cashapp, Venmo, Zelle, Facebook Pay, and payments through the website using a debit and credit card. We do require a $20 deposit to schedule a cleaning. That deposit must be paid before we can provide confirmation of cleaning appointment. The remaining balance must be paid as soon as the cleaning is complete. There will be a $10 fee if paid after 5pm. There will be a recurring $5 fee per day that we do not receive payment. 

GUARANTEE

What if I am not satisfied with the home cleaning?

We work very hard to insure every cleaning is complete and that our customers are satisfied and we do this by providing a checklist before the cleaning for the customers review, housekeepers do not leave until the customer has verified the cleaning checklist, and providing 24/7 customer support with a Cleaning Specialist throughout the cleaning.  We do not offer refunds.